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When you call 757-423-3090 you will reach the HRSA-ILA Interactive Voice Response System. Use this map to navigate. Call Participant Services at 757-457-7090 to report any problems with the IVR system.
Dial 423-3090
Main MenuPress 1 to get the following personal information on file about you and to make changes. PIN Information
When you call the IVR the first time you will be asked to enter your birth date. When this information has been verified you will be asked to create a PIN for yourself.Press 2 to review your work history
for the current or previous year.Press 4 to review benefit payments
made to you during the last 30 days.Press 5 to request an HRSA-ILA form
or report to be mailed to you.Press 6 for Special Announcements
Caremark | CIGNA | MAP | EyeMed Vision | Aetna Dental | MassMutual
HRSA-ILA Participant Services
Phone: 757-457-7090 | 1-800-899-3090 | Fax: 757-423-1205
Interactive Voice Response (IVR) 757-423-3090